Description

The Front Office Manager oversees all reception and guest services operations, Reservations, Guest Relations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency. This includes driving revenue through proactive sales activity and lead conversion, maintaining financial control (cash-ups, floats, foreign exchange and banking), leading structured staff development (training, appraisals and rostering), and ensuring safety, security and incident-reporting standards are upheld.


Minimum Requirements

Matric essential Hospitality Management Qualification essential 2 - 3 Years Front Office management experience essential 5 Years+ Front Office experience Experience with an HMS system (Protel advantageous) Hands-on Problem-Solving approach and the ability to remain calm under pressure Ability to work as part of a team, as well as independently Leadership skills and ability to delegate effectively Effective communication with members of staff as well as guests of the hotel Honest and trustworthy beyond approach Great attention to detail Presentable and well spoken Team Player who leads by example Proactive in approach Interpersonal skills Ability to work shifts

How To Apply
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  • Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
  • Use a professional subject line such as Application for "Indicate Position"
  • Send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 ZAR

Monthly based

Location

Western Cape

Job Overview
Job Posted:
2 months ago
Job Type
Full Time
Job Role
Entry level role
Education
Any Level/PhD
Total Vacancies
Variable
Category
Hospitality / Hotel / Restaurant

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Location

Western Cape

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