Position DescriptionApply Now
This is a hands-on leadership role for someone who thrives in a busy, high-end lodge environment and takes real pride in maintaining five-star standards across guest rooms, public areas, back-of-house and laundry. You'll need to be equally comfortable managing people, budgets and stock, while staying calm and solutions-focused under pressure.
Core Criteria5 years' experience in luxury hospitality housekeepingAt least 2 years' experience managing a housekeeping department within a five-star lodge, hotel or luxury propertyStrong computer skills, including Excel, Word, Outlook and PowerPointExperience with HMS Infor and Sage is an advantageSolid organisational skills with experience in cost and inventory controlExcellent command of English, written and spokenStrong leadership and people management skills, with the ability to motivate a large teamCultural sensitivity and patience when working with colleagues from different backgroundsA hands-on, proactive approach with high attention to detailFlexible, solution-oriented mindset and a realistic understanding of remote bush life
Candidate ResponsibilitiesUphold five-star housekeeping standards across all guest and back-of-house areasManage and schedule a team of around 20 housekeeping staff fairly and efficientlyEnsure full compliance with operational and health and safety standardsConduct regular inspections of rooms, public areas and laundry facilitiesMonitor staff performance and provide ongoing training and feedbackOversee housekeeping stock and equipment, maintaining par levels at all timesManage departmental budgets with a strong focus on cost controlCoordinate special guest requests relevant to the departmentReview and respond to guest feedback, resolving complaints where neededLiaise closely with other departments to ensure smooth day-to-day operations
Package OfferLive-in, with furnished accommodation includedWork cycle: 4 weeks on, 2 weeks offMonthly food allowance Medical aid, with 50% company contribution after a successful 3-month probationPension fund, with 50% company contribution after a successful 3-month probationShare of guest gratuities and 1% company revenue gratuity 20 bed nights per year for family and friends 2x free Virgin Active memberships after successful 3-month probation NOTE: Couples will be considered if the partner is a Stores Administrator with 3 years purchasing/procurement experience, proficient in MS Office and fluent in English.
How To Apply
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
