BRIEF DESCRIPTION:-
The Technician CashMaster role involves diagnosing, troubleshooting, and repairing cash acceptance devices to deliver exceptional customer service. The technician must manage installations, repairs, maintenance, and testing tasks, maintain meticulous records, and adhere to company procedures and processes. Key requirements include a matric certificate, a valid driver's license, technical experience, strong communication skills, and the ability to work weekends and holidays.
Job Title: Technician CashMaster, East London Company: Fidelity Services Group
Salary: Market Related Job Type: Permanent Sectors: Security Management Reference: 208354
Vacancy Details
Employer: Fidelity Services Group
Position: Technician Fidelity Cash Solutions – CashMaster
Location: CashMaster, East London
Reporting To: Operations Manager, CashMaster
Responsibilities
Deliver exceptional service to customers through the diagnosis, troubleshooting, and repair of cash acceptance devices. Ensure high levels of customer satisfaction by attending to all cash acceptance device-related calls from Management, the Installations Team, and the Call Centre. Field visits and dispatches to manage installations, repairs, maintenance, and testing tasks.
Minimum Requirements
Matric / Grade 12 / National Senior Certificate Valid Driver's License Proven customer service skills Technical experience Excellent technical, problem-solving, and analytical skills Strong written and oral communication abilities Ability to work weekends and holidays Grade C PSIRA Registered
Key Performance Areas
(not totally inclusive)
Provide comprehensive service and support during field visits or dispatches Manage all on-site installations, repairs, maintenance, and test tasks Diagnose errors or technical problems and determine proper solutions Comprehend customer requirements and provide appropriate recommendations/briefings Produce timely and detailed reports Maintain meticulous recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates, etc. Operate vehicle in a safe manner Adhere to all company filed procedures and processes Maintain a professional appearance Build positive working relationships with customers Adhere to SLA requirements/time frames and monthly preventative maintenance on devices Follow management instructions
Core Competencies
Demonstrates integrity by modelling CashMaster’s values and ethical standards Strong analytical skills Focuses on impact and results for the client and responds positively to feedback Leads teams effectively and shows conflict resolution skills Consistently approaches work with energy and a positive, constructive attitude Builds strong relationships with clients and external actors Remains calm, in control and good humoured even under pressure Demonstrates openness to change and ability to manage complexities Ability to advocate and provide policy advice Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective teamwork, collaborative behaviour and team spirit Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level Excellent communication and negotiation skills to persuade and influence others Ability to multi-task and prioritize work schedules
Skills
Analytical Communication Critical thinking Diplomacy Leadership and team building Change management Project management Persuasion and influencing Judgement and decision making Service orientation
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE
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