Community Operations Manager - George Western Cape

📌 OPPORTUNITY OVERVIEW:-Fidelity Services Group is actively recruiting for a Community Operations Manager - George position in Western Cape. This is an excellent opportunity for professionals in the Security / Intelligence sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 3 - 5 years • Educational Background: Matric or equivalent• Industry Focus: Security / Intelligence• Location Preference: in Western Cape

💼 WHY THIS ROLE MATTERS:-The Community Operations Manager - George position is an important role within the Security / Intelligence sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Security / Intelligence offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Community Operations Manager - George position, ensure your CV highlights:• Relevant experience matching the 3 - 5 years requirement• Educational qualifications in line with Matric• Specific achievements in the Security / Intelligence field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Security / Intelligence sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Operations Manager - Community Operations - George Company: Fidelity Services Group

Salary: Market Related

Job Type: Permanent

Sectors: Security Management

Reference: 207280

Vacancy Details

Employer: Fidelity Services Group

The Operations Manager for Community Operations will oversee all aspects of operational and managerial duties within the Security Management sector.

Responsibilities will include conducting proactive training sessions for armed response and LSS officers in the area, transitioning the culture from reactive to proactive. The role involves building strong relationships with the South African Police Service (SAPS) members, sector commanders, CPF members, and station commanders. The position requires attendance at CPF, crime, and community meetings alongside the Branch Manager.

Essential duties encompass recording and analyzing crime data to identify trends and arranging proactive internal and joint special operations based on these trends. The role aims to equip reaction and LSS officers with skills to preemptively address potential crimes, thereby reducing crime and helping to expand the client base.

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**Key Job Responsibilities:**

**Pro-active Strategy:**

• Develop and refine a proactive training strategy (including patrols, stand-off points, joint operations, visibility drives). - Understand and address customer needs to drive strategic development. - In collaboration with the Branch Manager, identify areas with high attrition, high crime, and low reconnection rates. - Conduct 1-2 operations weekly in high-risk areas. - Ensure maximum visibility around building sites. - Stay informed on the competitive landscape related to proactive security models. - Work with the Branch Management team to explore innovative security technology and process approaches. - Create a crime reduction strategy, identify crime trends, and execute special operations to combat identified trends. - Develop measurement criteria and reports to demonstrate improvements in crime reduction and client growth. - Conduct quarterly area security risk assessments based on identified modus operandi.

**SAPS Involvement:**

• Build relationships with all key SAPS personnel. - Serve as a primary resource for both operations and business in solving crime incidents. - Attend SAPS, crime, and CPF meetings with the Branch Management team. - Organize and participate in joint SAPS operations, visibility drives, roadblocks, etc.

**Customer Service:**

• Ensure the setup and maintenance of all media channels (WhatsApp groups) via CMC. - Follow the process for acknowledging messages, despatching, and providing feedback. - Compile and distribute a monthly report to stakeholders on proactive measures and their success. - Attend serious crime incidents personally and assist clients with security needs.

**Staff Training:**

• Collaborate with training resources to conduct specific proactive training for reaction and LSS officers. - Conduct continuous on-the-job training and evaluations. - Include proactive training, open gates, stop & question, supervision of LSS guards, identification of security breaches, and mindset change from reactive to proactive.

**Marketing Alignment:**

• Keep marketing and communications informed about portfolio developments. - Ensure all operations are documented and distributed to clients. - Manage client perception through surveys.

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**General Duties:**

• Assist the Regional Operations Manager with discipline enforcement, patrols, and SOP adherence. - Manage compliance and operational duties on a daily, weekly, and monthly basis. - Maintain response targets and compile incident and accident reports. - Ensure adherence to standard operating procedures, manage budget, and control overtime and expenses. - Manage all purchases and recruitment processes. - Oversee disciplinary hearings and admin staff statistics. - Conduct performance appraisals and manage HR systems. - Check PSIRA registration, competencies, and training monthly. - Manage fleet requirements, including fuel, violations, and vehicle repairs. - Manage FAMS firearms requirements and logistics. - Handle payroll requirements and monitor absenteeism. - Improve processes and resources for corporate compliance.

**Zero Harm Philosophy:**

• Manage incidents, including motor vehicle accidents, to enhance employee health and safety. - Ensure area response activities provide excellent customer service. - Assist Regional Manager with system implementation. - Deal with IR related matters and disciplinary inquiries. - Coach, motivate, and monitor staff performance. - Meet performance targets aligned with operational requirements and company strategy. - Take full responsibility for the area and be on call 24 hours. - Monitor BPSI clocking’s and enforce discipline. - Manage LSS sites.

**Requirements:**

• Matric - Valid Driver’s License - PSIRA Registered Grade B - Valid Firearm Competency (Handgun for business purposes) - 3-5 years of Management experience in the Security Industry

We reserve the right not to make an appointment to any advertised position. While preference is given to existing employees, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics, emphasizing continuous human capital development as a key resource for success. If you do not receive a response regarding this position within 10 working days from the closing date, please consider your application unsuccessful.